Please note, orders can take up to 4-8 weeks to process. All products are hand-made to order.
Due to the COVID-19 pandemic, we are not accepting any returns at this time and until further notice.
Slow-downs: Shipments of orders can be delayed due to disruptions in the manufacturing supply chain as well as slow-downs with shipping services in general.
Cancellation: If you cancel your order, you will be charged the processing fee for your payment. Any cancellations of orders that have already been prepared at the time of cancellation, are subject to a 20% restocking/remanufacturing fee.
Breakage: We occasionally have some breakage during shipping. Please be sure to take a photo of any issue that you encounter. Without photos, USPS and UPS will not honor a claim and neither can we.
Insurance: Orders are automatically shipped with 50 dollars insurance coverage. If you would like additional coverage, please request so in the notes section during checkout.
These policies apply to orders placed through the this website as well as orders placed by any other method (mail, phone, e-mail, etc)
Please contact us if you have an issue with your order.